Privacy Policy

Overview

SortedBiz provides automation and communication systems for service businesses. This policy explains how we collect, use, and safeguard information submitted through our website, forms, chatbot, and scheduling tools.

Information We Collect

We may collect the following types of information:

• Name, email address, phone number, and company name submitted through contact forms or scheduling tools.
• Inquiry details and messages submitted through our website forms or chatbot.
• Website usage data collected through cookies and analytics tools (e.g., pages visited, referral source, device type).
• Communication metadata from SMS and email tools used during service delivery (e.g., message timestamps, delivery status).
• Technical data such as IP address, browser type, and session analytics used to improve system performance and security.

How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests.
• Deliver and operate our automation and communication services.
• Improve workflows, system performance, and service quality.
• Prevent spam, abuse, or unauthorized access.
• Conduct internal analytics to better understand how our services are used.
• Provide support, troubleshooting, and system monitoring related to client automation services.

Data Sharing

We do not sell your personal data. We may share information with third-party service providers that are necessary to operate our platform, including CRM systems, scheduling tools, analytics platforms, and messaging infrastructure. These providers are used solely to support service delivery and are selected based on their own data handling practices. We do not sell, rent, or trade personal information to third parties for marketing purposes.

Data Security

We use industry-standard safeguards to protect the information we collect. Access to personal data is limited to authorized personnel on a need-to-know basis. We maintain activity logs and review access controls regularly. While no system is completely secure, we take reasonable measures to protect your data from unauthorized access, loss, or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to your request within a reasonable timeframe.

Contact Us

For privacy-related inquiries, contact us at hello@sortedbiz.com or call +1 (866) 827-8075.